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Shipping and Return
Order Shipment Orders are typically shipped within 2 days of receiving payment. They are sent via UPS with a tracking number and delivered without a signature. The choice of delivery method may affect the prices. Regardless of the delivery method, a tracking link will be provided for online tracking. The shipping cost includes packaging and preparation fees as well as shipping costs. Preparation fees remain constant, while shipping costs may vary depending on the total weight of the order. It's best to group all your products into a single order. The order is shipped at your own risk, though fragile items are carefully handled. Packaging is designed to fit the size of your items and provide the best protection.
Delivery Policy There are different shipping methods available to meet your needs. Colissimo remains the most popular option among our customers. Delivery usually takes 2 to 5 business days for most EU countries.
Standard delivery times in Europe:
- 2 to 5 days: Germany, Austria, Belgium, Denmark, Spain, Italy, Great Britain, Luxembourg, Netherlands, Switzerland
With the help of our partner B2C Europe, we offer delivery directly to your home through our national carriers.
- Speed: On average, delivery time is between two and five days across Europe.
- Customer Service: A customer service team is available daily for any questions.
Important If you ordered from a country outside the European Union, customs fees may apply depending on the location of the order. If these fees are not paid upon receipt, the products will automatically be returned by the delivery company. Peak Sports is not responsible for any additional costs and will not refund customers who refuse to pay these fees. All costs resulting from local regulations are the responsibility of the customer. These charges must be paid by the customer to the relevant company or local authorities upon receipt of the order.
Return Policy We are pleased to offer a 30-day return policy for all types of products from the date of shipment, provided the product is intact and in resale condition.
After this, you will receive either a store credit or a refund on our site. Shipping costs will be refunded if the fault lies with us. If this is the case, please contact customer service to confirm the return. Otherwise, no refund will be issued.
Return Conditions Here are the conditions required to return a product: Items must not be washed, must be in their original packaging with tags, and must be clean and unused. Products that do not meet the aforementioned criteria will not be considered refundable (e.g., dirt, cigarette smell, sweat, deodorant marks).
Products must be sent in their original packaging and include any provided instructions or manuals. The package must be sent via an approved delivery service. Return shipping costs are your responsibility unless we have sent you a return label. Exchanges are at the discretion of peaksports.fr.